What payment methods do you offer?
Payment can be made online via MasterCard, Visa, Bank Transfer or PayPal.
How is my payment processed?
When you checkout, you will be prompted to select a payment method. If you select to pay by credit card, you will be prompted to enter your credit card details into a secure page (see Security Policy for more info). This detail is then process by our back and your card is charged for the total value of your order.
Is the personal information I enter secure?
When we collect personal information from you, including address details and credit card details, your information is protected by the latest in encryption as provided by Verisign. You can have the confidence in knowing that Verisign are the world's most recognized brand when it comes to internet security. For peace of mind, it is also worthwhile knowing that we do not store complete credit card details on any over our servers, which themselves are protected using the best-practice software and networking technologies.
What is PayPal and how do I sign up?
PayPal is a popular third party payment provider that stores your payment details on their server. When you choose to pay by PayPal on any website accepting PayPal as a payment method, rather than having to enter your credit card details, you will be taken to the PayPal website where you can login to your account and make a payment using the payment details you have stored with them. You can easily setup a PayPal account by visiting their website.
Disclaimer: PayPal is a service provided by PayPal Australia Ltd (ABN 93 111 195 3879), holders of Australian Financial Services License # 304962. Before you sign up for PayPal, you should consider the Product Disclosure Statement available on their website.
Do your prices include GST?
Yes, all prices displayed on our website include GST.
How do I redeem a coupon?
Once you have chosen the item you wish to purchase you can proceed to the checkout. During the checkout process, prior to entering payment details, there will be a field call 'Redeem Coupon' by entering the code for the coupon in this box, you order value will be reduced by the amount remaining on the coupon. Only coupons issued specifically for use in our online store can be utilized in this process.
How long does it take for you to confirm payment?
Our policy is not to ship orders until payment can be confirmed. Orders paid by credit card online via our website are confirmed as soon as a successful transaction is recorded. Orders paid by PayPal could take up to 3 working days to be confirmed.
Do you supply a Tax invoice?
Yes. All orders are shipped with a Tax invoice.
Can the order be changed once it has been submitted?
We have streamlined our ordering process to ensure that orders are dispatched without any unnecessary delay. Once your order is submitted it is reviewed by one of our administration team and then sent electronically to our warehouse for picking and dispatch. We can make changes or cancel orders that are yet to be approved by our administration team but not beyond this point. In order to make changes it is important that you contact us immediately.
How do I find the product I want?
There are several ways to navigate our site. You can select and item from a category such as Audio Visual, from a price range or even by a Brand of product. One every page we also have a search box so you can enter any search word or term to locate your product.
How do I place an order?
We've made it easy. The website will walk you through it.
Can I check my previous orders?
Yes. By navigating to the 'My Account' page, you can login and view all previous orders under that account. You can also copy previous orders for purchase again and initiate requests for help if there are any questions regarding your order.
What do I do if the item received is not what I ordered?
Please lodge a request for help against the order in the 'My Account' page, by following the 'previous orders' link. We will then arrange for the item to be collected and the correct item to be dispatched once the item is returned.
Can I order and pay online but then collect from your warehouse?
Yes, you can. Simply proceed with the normal transaction and select pick up in the shipping step of the procedure
Can I purchase the products in your web store, in your retail store?
Can I purchase the products in your web store, in your retail store? Yes, most of the items available for sale on the website are available in our retail store. The exception to this is when we have been able to make a purchase from a supplier and we choose to offer a great price via our online store only. You can find our store by 'clicking here'.
Can I order an item that is 'Out of Stock'?
We make every effort to ensure that we have stock of all items displayed on our web. If there has been high sales volume on a particular item and our suppliers are unable to restock us in a timely manner, the item may be flagged as an 'out of stock' item. In an effort to ensure that all orders are handled efficiently and accurately, the web store will only allow you to place order for stock that is available in our warehouse. Should an item be marked as out of stock, we encourage you to visit our store again later.
Do you offer 'Bulk' pricing?
Yes, on certain items we are able to offer discounts on quantity purchases. If an item is able to be discounted for a quantity purchase, it is flagged on the items description page. Simply purchase the quantity specified and we will process your order at the price specified.
What is 'My Account'?
Your account is where we you can track status of your orders, review past orders, request help, request RMAs. It is not a credit account of any description and does not allow you to purchase items on credit. You can choose to register an account at any time. This is mandatory during checkout on your first purchase.
What if I have forgotten my account password?
Your password can be emailed to you if you enter your email address on 'this page'.
How do I change my account details?
Simply log in to the 'My Account' page and follow the links provided.
Do I need to be home for delivery?
All deliveries need to be received and signed for by an individual. It is for this reason that we encourage you to provide an address that will have someone available for the delivery. This may be your home address or your work address for example. If for some reason the address in unattended, orders that are shipped via Australia Post and Australian Air Express will be re-directed to the nearest post office and the courier will leave a notice in your letter box, advising that the parcel is ready for collection.
How long does dispatch and delivery take?
All orders are dispatched within 24 hours after receiving payment. This means that if you are paying online via credit card your order will be dispatched by close of business the next Business day. If you are paying by another method, we will dispatch your order as soon as payment is confirmed by the payment method provider (e.g. PayPal or Bank Transfer). Once your item is dispatched, delivery time is dependent on where your order is being delivered to and the carrier use to transport your order. Most of our orders are sent via Australia Post, Australia Post Express, TNT or Toll (depending on order weight and your location). Below is a guide of estimated delivery times*.
How do I track the status of my order?
You can track the status of your order via the 'My Account' section of our website. Once your order has been dispatched, you will receive an email from us detailing the online tracking details for your order.
You can also contact the carriers directly on:
- Australia Post/Express Post: 13 13 18
- TNT: 13 11 50
- Toll: 1300 865 547
You may need to allow up to 48hrs after the dispatch date for any carrier scanning to be displayed on their online tracking facility.
Do you ship internationally?
No. Currently we only ship orders within Australia
What do I do if my order has a status of shipped, I have received an email with the shipping details and the Courier has no record?
You should request help via the 'My Account' page. Simply login and navigate to your order via the 'previous orders' link. Once there, initiate a request for help by clicking the link and we will track the order down for you.
My item was received damaged, what do I do?
Damaged items are items that have sustained some sort of physical damage while in transit from us to you. We will replace any damaged items that are confirmed to be damaged by us, if they are reported within 14 days of receipt. If your item is damaged, please notify us by submitting a request for help by logging into the 'My Account' page, locating your order in 'previous orders' and click the request help link.
A Customer Service Representative will respond by the next business day and advise the next steps. N.B. you may be required to email some pictures of the damaged item and packaging through, so please do not discard any packaging.